The other night, it sounded and felt like our house was hit by a small aircraft. It turned out the large spring on our garage door broke in two and all that potential energy exploded. So I contacted some companies which replace garage door springs and RW Garage Doors responded with the best quote.
The guy who showed up, Robert, was amazing. I can't remember the last time I met someone who was so happy about his job. Robert loves his job, and loves talking about all the ins and outs (no pun intended) of garage doors. It was a fascinating conversation and there is a real science to it. The old days of slapping on a new spring and eyeballing it are gone. At least with this company, that is.
When I mentioned this most recent spring had lasted less than five years while the previous one had lasted 20 years, Robert pointed out to me some things the last installer had missed. I wish I could remember who the last company was so I could warn you off them, but I don't recall.
Then Robert set to work installing the new spring and performing several alignments, lubrications, and adjustments to the entire system. I half expected Robert to start whistling while he worked. 🙂
When Robert was done, our garage door now operates more smoothly and quietly than it ever has.
Doing a good job is not just good business for these folks, it's personal. They have real integrity and a strong work ethic.
This is most definitely the company to call if you need a new garage door spring.
Ask for Robert.